Our Policies

Warranty:

GAMEPARADISE SLOT MACHINE WARRANTY
GAMEPARADISE stands behind the products we sell. All slot machines and video poker machines purchased from GAMEPARADISE for home use include a one-year limited warranty unless otherwise specified. Details of the warranty are outlined below. Lifetime technical support is available to all of our customers via telephone, text, or e-mail for as long as you own the slot machine.

If you experience any problems with the machine, please contact us to set up a time when you are available to be in front of the machine to troubleshoot the problem. Often times problems can be resolved with a simple reset of a component.

GAMEPARADISE will replace at our expense any component as part of a warrantied slot machine purchased from us that is not excluded below. Any component that is substituted from the originally purchased machine and were not part of the original machine are not warrantied, and attempting to substitute such as an originally purchased machine part will void any and all warranties on the machine. Parts are routinely marked so they can be identified as part of the original machine purchased.

Any Supplied Part(s) to Correct Warranty Issue Must Be Returned at Buyer’s Expense. If Supplied Part(s) Are Not Returned When Requested, Customer Will Be Charged for Each Part and Grants Permission for Use of Credit Card Number on File to Compensate for Such Parts.

Most slot machine components can be easily changed out with our technical help. However any warranty offered by GAMEPARADISE will become void if repairs are attempted without consulting our technical experts prior to attempting a repair or component replacement.

It is imperative to use our 15+ years of technical experience rather than guessing what to do!
GAMEPARADISE LIMITED WARRANTY EXCLUDES THE FOLLOWING:
Light Bulbs
Fuses
Starters
Breakage of Glass or Monitor
Intentional Abuse or Misuse of Any Game
Not Following Proper Start-Up Guidance Included with Each Slot Machine Sold
Physical Damage or Abuse to Controls, Monitors, Game Buttons or Any Component
Damage Caused by Faulty Electrical Circuits or Electrical Surges or Lightening
Damage Caused by Operating the Slot Machine in Extreme Heat (Greater Than 90 degrees) and/or Extreme Cold (Less Than 60 degrees)
Damage Caused by Water, Excess Humidity or Any Liquid
Damage Caused by Moving, Tipping Over or Dropping Any Slot Machine
Damage Caused by Unauthorized Repair or Adding of Any Component
Damage Caused by Attempting to Change. Upgrade or Alter Any Slot Machine
On-Site Labor or Travel Expenses Related to Warranty Coverage
Maintenance and/or Cleaning of Any Slot Machine
Dotmation Monitor/Screen Replacements
Slot Machine Handle Assemblies
Damage Caused by Acts of God Including But Not Limited to: Flooding, Tornados, Earthquakes, Hurricanes, Thunder & Lightening, Dust Storms
Stuck or Jammed Coin Mechanisms or Bill Validators Caused by Misuse
Any Change or Alteration to the Physical Appearance of the Slot Machine Including Damage or Changes to the Cabinet
Damage Caused During Shipment of Any Slot Machine (Covered Under Freight Insurance)
Non-Home Commercial/Public Use is Excluded from this Limited Warranty
No other warranties expressed or implied, verbal or otherwise or representations from GAMEPARADISE, its representatives, agents or affiliates constitute a modification to our Limited Warranty unless agreed upon in writing.

Return Policy:

Our staff constantly strive to deliver the highest quality product at the best price. We want you to be comfortable and happy with your slot machine before it ever leaves our shop and warehouse.

GAMEPARADISE offers a 14 day return policy on slot machines subject to the following terms. Any return must be coordinated via e-mail or telephone with GAMEPARADISE. The slot machine must be received back to GAMEPARADISE in its original shipped working condition and all original parts must be included and unaltered.

Any unauthorized attempted alterations or repairs to the slot machine or any of its components without the consent of GAMEPARADISE void this return policy. The customer will be responsible for sufficient crating and packaging of any returned item. The customer is responsible for any and all return freight costs and insurance.

Once GAMEPARADISE receives the returned slot machine, it must pass a full inspection. Final determination of acceptance of returns is at the sole discretion of GAMEPARADISE. Refunds will be subject to a 25% restocking fee plus the original cost of shipping, and any return shipping fees if the original shipment is not deliverable by the freight carrier.

All non-electronic parts may be returned within 14 days for a full refund less the cost of shipping. Any parts returns must be coordinated with GAMEPARADISE. The customer is responsible for all return postage/freight charges plus insurance, and the product must arrive in a fully functional usable condition.

All software sold individually cannot be returned and is not subject to any refund. Software sold by GAMEPARADISE is tested and verified operational prior to shipment. Because of the delicate nature and possible harm due to static and other conditions, software is not subject warranty or return or refund.

Final determination of acceptance of any parts returned is at the sole discretion of GAMEPARADISE.

Please e-mail or phone GAMEPARADISE should you have questions regarding our Return Policy or Limited Warranty.

Privacy:

PRIVACY POLICY
Your privacy is important to GAMEPARADISE. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected by or submitted to us.

INFORMATION COLLECTED
GAMEPARADISE may collect personal information from you by online form, email, phone, or other means. Information may include your name, address, phone, and email address.

All information submitted via our website is stored securely on our web server.

Your order information is emailed to us.

We use the personal information collected from you to answer inquiries from you and to process your orders. We don’t sell, rent or share your personal information with anyone, except as needed to fulfill our services to you.

DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, GAMEPARADISE has put into place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

PROTECTING THOSE UNDER 13
Protecting the privacy of the very young is especially important. For that reason, GAMEPARADISE never collects or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us.

CORRECTING ERRORS
You can correct factual errors in your personally identifiable information by sending us a request detailing the error/s. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly.

WEBSITE COOKIES
Like many websites, GAMEPARADISE’ website uses first- and third-party cookies from other providers including Google, Facebook and/or others. We do this to measure our website visitor traffic, learn aggregate information about our visitors, and to provide a richer experience for our visitors. We do not learn any personally identifiable information about our visitors from these cookies.

Website Terms:

TERMS AND CONDITIONS OF USE OF THIS INTERNET SITE
Welcome to GAMEPARADISE’ site. Please read the Terms and Conditions below before using GAMEPARADISE www.yourgameparadise.com site. By using this Site, you agree to be bound by the Terms and Conditions of Use of This Internet Site. We reserve the right to modify the Terms and Conditions of Use at any time without prior notice to you.

COPYRIGHT
This entire website, copy, images, text, photographs, graphics, logos, materials, and content are the property of GAMEPARADISE and are protected by US and international copyright laws. You expressly agree that the materials on this Site are only to be used as a shopping resource, and that any other use including but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of materials of this Site is strictly prohibited. The entire content of this Site is copyrighted as a collective work under copyright laws of the United States of America.

APPLICABLE LAW
The GAMEPARADISE web site is created, operated and controlled by GAMEPARADISE in the State of California, United States of America. By viewing this site, you agree that the laws of the State of California, without regard to principles or conflicts of laws, will govern Terms and Use of This Internet Site and any dispute of any sort that may arise between you and GAMEPARADISE.

DISCLAIMER
YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND THE MATERIALS PROVIDED HEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. GAMEPARADISE DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGMENT WITH RESPECT TO THE SITE AND MATERIALS, CONTENT, SERVICES AND PRODUCTS ON THIS SITE. GAMEPARADISE DOES NOT REPRESENT OR WARRANT THAT MATERIALS CONTAINED WITHIN THIS SITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR FREE FROM ERRORS. GAMEPARADISE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, PHOTOGRAPHS, TEXT OR OPERATION OF ANY DEVICE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR OWN SOLE RISK.